New Student Programs Coordinator (Student Services Professional Ii) - New Student Programs

Working Title
New Student Programs Coordinator
SF State University
San Francisco State is an Equal Opportunity Employer and does not discriminate against persons on the basis of race, religion, color, ancestry, age, disability, genetic information, gender, gender identity, gender expression, marital status, medical condition, National origin, sex, sexual orientation, covered veteran status, or any other protected status. Reasonable accommodations will be provided for qualified applicants with disabilities who self-disclose by contacting the Senior Human Resources Manager.

Applicants may visit titleix.sfsu.edu for more information on SF State's policy prohibiting discrimination, and how to file an online report using the procedures under Executive Order 1096 Revised. Inquiries can be directed to the campus Title IX Coordinator and Discrimination, Harassment, and Retaliation Administrator by calling (415) 338-2032 or emailing ******.

San Francisco State is a 100% Smoke/Vapor-Free Campus. Smoking or Vaping of any tobacco/plant-based substance is not permitted on any University properties.

The person holding this position may be considered a "mandated reporter" under the California Child Abuse and Neglect Reporting Act and is required to comply with the requirements set forth in CSU Executive Order 1083 as a condition of employment.

This position may be a "designated position" in the California State University's Conflict of Interest Code. The successful candidate accepting this position may be required to file Conflict of Interest forms subject to the regulations of the Fair Political Practices Commission.
Department
New Student Programs
Appointment Type
This is a one-year probationary position.
Time Base
Full time (1.0 FTE)
Work Schedule
Monday-Friday ; 8:00am-5:00pm
Anticipated Hiring Range
$4,841- $5,182 Per Month ($58,092- $62,184 Annually)
Salary is commensurate with experience.
Position Summary
Reporting to the First-Year Experience Manager, the New Student Programs Coordinator is responsible for assisting and supporting the planning, designing, implementing, evaluating and improving the New Student Orientation program each year to meet the academic advising priorities and student life transitions of incoming freshman and transfer students. The New Student Programs Coordinator also supports residential academic initiatives, supporting the residential community leadership to coordinate and facilitate programs and services that support the academic progress of students in residence.
Position Information
Orientation Program Planning
Plan, design, implement, supervise, evaluate and improve delivery of all New Student Orientation Programs to address the academic and transitional issues of incoming students and their guests.
Support the event planning necessary for large scale Orientation events.
Identifying, scheduling and evaluating facilities for on-campus and off-site orientation and transition programs.
Assist program design and pre-Orientation communication changes to matriculation requirements that affect incoming students.
Assist the recruiting, selecting, training, evaluating and supervising paraprofessional Orientation Leaders, addressing their student development needs, providing mentorship, advising and support.
Assisting in the development and implementation of assessments, evaluations, and research activities related to providing successful transition programming for students and guests.

Support the Residential Life Programs
Engage with the residential community to coordinate processes and facilitate programs and services that support the academic progress of students in residence.
Assist with the implementation, maintenance, and assessment of support services within the residential Academic Success Centers.
Collaborate with the Department of Residential Life and the Office of First Year Experience to support residential Community Leadership Teams with advancing the academic and transition progress of students in residence.
Support review of residents' academic progress (e.g. Unit Load, Class Standing, GPA, etc.) for Student Leaders/Assistants as well as current residents.
Assist with the celebration of academic achievement through support and co-facilitation of a GPA Recognition Ceremony, and end of year progress reviews.
Collaborate with Residential Life communities on all levels to interact with and support a diverse Residential Life population.

Support Student Success and Graduation Initiatives
Collaborate with Student Affairs & Enrollment Management staff and campus partners to develop student success initiatives that enhance retention of all students. This may include representation on university committees as well as departmental outreach and collaboration.
Collaborate with the campus community to engage stakeholders (colleges, departments, and student support services, including those that address special student populations such as athletes, EOP students, on-campus residents, and international students) in the development and delivery of the New Student Orientation Program.
Support the planning, designing, implementing, evaluating and improving delivery of retention services to new students.

Orientation Program Communications
Create, develop, edit and maintain appropriate program communications and publications to be used throughout all programs involved in New Student Programs.
Assisting with the development, revision, and distribution of marketing, educational, and informational publications and materials related to the New Student Orientation programs.

Workshops and Program Facilitation
Address a variety of student developmental needs, including meeting graduation requirements, overcoming skill deficiencies, student success strategies, choosing a major, and removal from academic probation.
Assisting in the development of Student Affairs & Enrollment Management (SAEM) programs and services through participation in university, divisional, and departmental committees.
Performing related duties as assigned by the First-Year Experience Manager.

Other Duties as Assigned At All Times
• Demonstrate behaviors that are in line with the User Friendly Principles (P530C) and Principles of Conduct for a Multi-Cultural University (P30D);
• Demonstrate safe work practices for oneself, others and the office environment.
Minimum Qualifications
Knowledge and Abilities:
Working knowledge of the practices, procedures and activities of the program to which assigned; general knowledge of the methods and problems of organizational and program management. General knowledge of research and interview techniques; and of the principles of individual and group behavior.
Ability to interpret and apply program rules and regulations; use initiative and resourcefulness in planning work assignments and in implementing long-range program improvements; obtain factual and interpretative information through interviews; reason logically; collect, compile, analyze and evaluate data and make verbal or written presentations based on these data; advise students individually and in groups on routine matters where required; recognize multicultural, multi-sexed and multi-aged value systems and work accordingly; establish and maintain cooperative working relationships with faculty, CSU administrators, student organizations, private and public agencies and others in committee work, and student advising and community contacts; and, rapidly acquire a general knowledge of the overall operation, functions and programs of the campus to which assigned. Demonstrated ability to make decisions and carry through actions having implications with regard to other program or service areas Services Office.

Possession of these knowledge and abilities typically is demonstrated through the Experience requirements below.
Preferred Qualifications
Experience:
Possession of these knowledge and abilities is typically demonstrated through the equivalent of two years of professional experience in one of the student services program areas or in a related field; experience should give
evidence of competence and indicate the potential for further growth. A master's degree in a job related field may be substituted for one year of the professional experience.
Education:
Equivalent to graduation from a four-year college or university in one of the behavioral sciences, public or business administration or a job related field. Additional specialized experience during which the applicant has acquired and successfully applied the knowledge and abilities shown above may be substituted for the required education on a year-for-year basis.
A Master's degree in student affairs or a related discipline, as well as knowledge of student development theory and its application to academic advising and orientation programming. Strong interpersonal skills and the ability to work with a diverse group of people. Sound decision making and trouble-shooting skills. Ability to work in a fast-paced and challenging environment.
Experience working in New-Student Orientation, Transition and Retention programs, as well as experience working with students, parents, and the public. Ability to keep calm under pressure in a variety of situations.
Thorough knowledge of:
• The principles of working with college students and attributing to their successful transitions;
• Individual counseling techniques and their application to assisting new students;
• The principles and practices of trends in new student and retention programming and on-campus residential life;
• Student services programs that collaborate with a New Student Programs and Residential Life units.
Ability to:
• Carry out a variety of professionally complex assignments with limited detailed instructions;
• Determine appropriate courses of action and counseling techniques to utilize while engaged with individuals in personal interactions of an argumentative or sensitive nature;
• Communicate effectively and diplomatically with students and family/guest members, as well as campus faculty/staff;
• Organize and implement transition and success-related projects and programs for new students;
• Demonstrate public speaking skills which effectively communicate to large groups;
• Master complex information and communicate changes in university policy, regulations and requirements to students, faculty and staff; Demonstrate adaptability and aptitude for solution-oriented problem solving that promotes student success and reduces time-to-degree.

Experience orienting and advising incoming and continuing students on such matters as:
• General Education and graduation requirements;
• College success skills;
• Preparedness for college level work;
• Reaching appropriate decisions related to effective scholastic performance; and
• Personal issues, concerns and habits.

Core Competencies – embody the following competencies:
• Bias toward collaboration and teamwork;
• Effective oral, written and nonverbal communication skills;
• Customer/Client Focus with an emphasis in problem solving and resolution;
• Personal effectiveness and credibility as demonstrated by interpersonal and professional confidence.
• Diversity and inclusion.
Pre-Employment Requirements
This position requires the successful completion of a background check.
Eligibility to Work
Applicants must be able to provide proof of US Citizenship or authorization to work in the United States, within three business days from their date of hire.
Benefits
Threaded through our Total Compensation package is a commitment to Bridging Life's Transitions. SF State is committed to providing our employees with a comprehensive program that rewards efforts that are appreciated by your colleagues, students and the customers we serve.

We offer a competitive compensation package that includes Medical, Dental, Vision, Pension, 401k, Healthcare Savings Account, Life Insurance, Disability Insurance, Vacation and Sick Leave as well as State Holidays and a dynamic Fee Waiver program, all geared towards the University's commitment to attract, motivate and retain our employee.
CSUEU Position (For CSUEU Positions Only)
Eligible and qualified on-campus applicants, currently in bargaining units 2, 5, 7, and 9 are given hiring preference.
Additional Information
SF STATE IS NOT A SPONSORING AGENCY FOR STAFF OR MANAGEMENT POSITIONS. (i.e. H1-B VISAS).
Thank you for your interest in employment with California State University (CSU). CSU is a state entity whose business operations reside within the State of California. Because of this, CSU prohibits hiring employees to perform CSU-related work outside of California with very limited exception. While this position may be eligible for occasional telework, all work is expected to be performed in the state of California, and this position is assigned to on-campus operations.
CSU strongly encourages faculty, staff, and students who are accessing campus facilities to be immunized against COVID-19 or declare a medical or religious exemption from doing so. Any candidates advanced in a currently open search process are encouraged to comply with this requirement. The systemwide policy can be found at https://calstate.policystat.com/policy/9779821/latest/ and questions may be sent to ******.
The Human Resources office is open Mondays through Fridays from 8 a.m. to 5 p.m., and can be reached at (415) 338-1872.
Please note that this position, position requirements, application deadline and/or any other component of this position is subject to change or cancellation at any time.